Support
Need help with ShelfPriceAI? Check the FAQ below or contact us directly.
Frequently Asked Questions
How does ShelfPriceAI work?
Point your camera at a supermarket shelf. ShelfPriceAI reads visible price tags, product names, package sizes, and prices, then compares compatible unit prices and ranks the visible products by value.
Which supermarkets are supported?
ShelfPriceAI can analyze a shelf when the product names, package sizes, and prices are clearly visible. Results depend on image quality and label layout, so always verify the physical label and checkout total.
Are the prices verified?
No. ShelfPriceAI reads what is visible in the selected photo. Promotions, loyalty-card conditions, taxes, stocking errors, and label mismatches may affect the final total. The ranking is a shopping aid, not a guarantee.
Can I save my favorite products?
Yes. Saving comparisons locally and marking products as favorites are free. A free scan shows the first three ranked products; you can unlock the remaining products from that same scan with one credit when they are available.
Is my shelf photo stored on your servers?
A selected shelf photo is sent through the Skybringup Gateway to an external AI provider only after you start a scan. ShelfPriceAI does not store the source photo. To let you unlock or retry the same scan, the detected result is held for up to seven days. Saved comparisons and favorites are stored locally on your device. See the Privacy Policy for the current processing and retention details.
Are there usage limits?
A scan always shows up to three ranked products for free. When more products are detected, one credit unlocks the complete ranking for that scan. Credit packs and subscriptions add credits to your account; reasonable rate limits may still apply to protect the service from abuse.
How do I cancel or refund a subscription?
Subscriptions and refunds are handled by Apple. Go to Settings > Apple ID > Subscriptions on your device, or contact Apple Support directly.