Support
Need help with ShelfPriceAI? Check the FAQ below or contact us directly.
Frequently Asked Questions
How does ShelfPriceAI work?
Point your camera at a supermarket shelf. ShelfPriceAI reads visible price tags, product names, package sizes, and prices, then compares compatible unit prices and ranks the visible products by value.
Which supermarkets are supported?
ShelfPriceAI can analyze a shelf when the product names, package sizes, and prices are clearly visible. Results depend on image quality and label layout, so always verify the physical label and checkout total.
Are the prices verified?
No. ShelfPriceAI reads what is visible in the selected photo. Promotions, loyalty-card conditions, taxes, stocking errors, and label mismatches may affect the final total. The ranking is a shopping aid, not a guarantee.
Can I save my favorite products?
Yes. Premium users can save comparisons locally and mark products as favorites. Free users can scan a shelf and see the top three ranked results.
Is my shelf photo stored on your servers?
A selected shelf photo is sent through the Skybringup Gateway to an external AI provider only after you start a scan. Saved comparisons and favorites are stored locally on your device. See the Privacy Policy for the current processing and retention details.
Are there usage limits?
Reasonable rate and usage limits may apply to protect the online analysis service from automated or abusive traffic. ShelfPriceAI does not promise a fixed daily allowance.
How do I cancel or refund a subscription?
Subscriptions and refunds are handled by Apple. Go to Settings > Apple ID > Subscriptions on your device, or contact Apple Support directly.
Still need help?
Send us an email and we'll get back to you as soon as possible.
support@skybringup.com